FAQ

What makes Prolific the best residential internet service provider in Lagos and Nigeria?

We offer ultra-fast speeds, 99.9% uptime, affordable plans, and 24/7 customer support. Our service is designed to meet the diverse needs of modern families and professionals.
How quickly can I get my internet service installed?

Our professional installation team can have you up and running within 24-48 hours of your request.
What kind of speeds can I expect?

We offer plans ranging from 10 Mbps for basic usage to 100 Mbps for heavy internet users.
Is my connection secure?

Absolutely. We use advanced security protocols to ensure your data is safe and secure.

How can I reach customer support?

Our customer support is available 24/7. You can reach us via phone, email, or live chat.
What is your service area?

We have coverage across Nigeria.
Who is responsible for the equipment if it breaks down, and is there warranty?

If the equipment gets damaged due to customers negligence such customer will be responsible for the cost of replacement, otherwise, Prolific will take full responsibility. We replace or repair the device with no cost to you. However, if the damage or fault is ascertained to have been due to negligence or endangerment on your part, you will be bear the cost of repair or replacement.
What is the number of devices that can be connected ?

At default, the Prolific Modem can connect 32 devices wirelessly and 4 wired devices.